Clairvoyant Research LLC ("Company", "we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this notice. This privacy notice (“Notice”) describes what information we collect and how we use and disclose that information to others. This Notice describes how we collect, process, retain, and disclose personal information about you when providing services to you through our website (https://www.clairvoyantresearch.com), and in connection with our products, research activities, and other services, as well as from you when you interact with us on phone or video calls, at events, as part of programs we sponsor, or in other contexts; and from “third party” sources, in each case that link to this Notice and in the course of managing our knowledge base and consideration of new experts, as described below (our "Services"). It does not apply to information collected through any other means, including on any other website operated by a third party that does not link to this Notice; or any third party, including through any application or content that may link to or be accessible from or through the Services.

Please read this notice carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this Notice. This Notice may change from time to time (see Changes to Our Privacy Notice). Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the Notice periodically for updates. If you are a California resident, please see the section titled California Privacy Rights for information specific to California law.

The Personal Information That We Collect or Process

Personal information (also referred to as “personal data”) is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or any other identifier we may use to contact you online or offline. Personal information does not include aggregated data, such as  statistical, technical, or other aggregated data that does not directly identify a specific person or  non-personal statistical or aggregated data derived from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific feature of the Services.

If we combine or connect aggregated data with personal information so that it directly or indirectly identifies an individual, we treat the combined information as personal information.

The types and categories of personal information we collect or process include:

• Identifiers, including names, usernames, or handles, email addresses, phone numbers, physical addresses, IP addresses or device IDs, account IDs or authentication tokens, images, voice recordings, or videos (if identifiable);

• Protected characteristics/demographics, including age, gender, or income level (from survey responses or demographic questions), as well as any voluntarily disclosed ethnicity, disability, or veteran status (if collected);

• Commercial information, including payment methods (e.g., PayPal, Venmo), transaction and payment history, billing and invoice records;

• Internet or electronic activity, including usage data (site navigation, feature use, session logs), cookie data, pixels, analytics logs, login timestamps, clickstream, time-on-page metrics, email open and response rates, online survey responses;

• Geolocation, including approximate general location inferred from IP address;

• Professional/employment information, including employer, job title, company name, qualifications, work experience, expertise area (from onboarding or professional networking profiles), conflict-of-interest or vetting documentation;

• Inferences, including research participation history, expert categorization or relevance scoring (e.g., field, expertise, reliability), segmenting users by usage patterns or interests; and

• Sensitive personal information, including social security numbers. We do not use or disclose sensitive personal information for purposes other than those permitted by law or expected purposes (such as payment processing).

If you are a California resident, to access our supplemental California privacy statement, visit California Privacy Rights.

How We Collect Your Personal and Other Data

You Provide Information to Us

Personal information that you provide directly to us will be apparent from the context in which you provide it. For example:

• Filling out forms: If you fill out a form on our sites, you may provide your name, contact details (postal address, email address, and telephone number), and other information requested by the form, such as the reason for your inquiry.

• Signing up for communications: If you sign up to receive updates or newsletters from us, you may be asked to provide your name, email address, and other contact information.

• Participating in research: If you participate in a research interview or survey, you may provide professional details, demographic information, and your responses to interview or survey questions.

Third Parties and Publicly Available Sources

We may receive personal information about you from other sources and combine it with information we collect directly from you. These sources may include:

• Clients and business partners that engage us to conduct research or analysis on their behalf.

• Publicly accessible online sources, such as professional profiles, company websites, or other sites that publish business contact or background information.

We use this information to identify, contact, and evaluate potential experts or research participants, to verify professional credentials, and to improve the quality and accuracy of our research data.

Automatically Through Our Services

As you navigate our website, we and our service providers may automatically collect limited technical information (such as IP address, browser type, and pages visited) to operate and improve the Services. We may also use analytics and, in some cases, advertising technologies such as cookies or pixels to measure website performance and deliver relevant content.

We do not currently use third-party advertising technologies for cross-context behavioral targeting. However, we may enable such technologies in the future, for example, through platforms like LinkedIn, to reach relevant audiences or measure campaign effectiveness. If we do, we will update this Notice and provide a clear mechanism for you to opt out of such sharing, as required by applicable law.

How We Use Your Information

We use the personal information we collect, or that is provided to us, to operate our business, provide and improve our Services, and meet our contractual and legal obligations. Specifically, we may use your personal information for the following business purposes:

• Provide and Manage the Services, including processing transactions and managing business relationships. 

• Improve and secure our operations, including maintaining and enhancing the functionality, performance, and security of our systems; analyzing usage and operational data; and using interview feedback to refine workflows or AI tools. We do not use personal information to train or retrain general-purpose language models.

• Communicating with you, including responding to inquiries, providing support, sending service-related messages, and offering promotions or other marketing communications, consistent with your communication preferences.

• Conduct analytics and research, including analyzing usage trends, performing quality and performance reviews, and generating deidentified or aggregated insights to inform future research and product development.

• Comply with legal and business obligations, including accounting, auditing, recordkeeping, and other internal administrative functions.

  
  

For these processing activities, we may use techniques such as artificial intelligence and machine learning to process and analyze data.

When we deidentify, aggregate, or anonymize data for purposes such as analytics, research, product development, and to improve our services, we endeavor to maintain and use the data in a deidentified, anonymized, or aggregated form such that it cannot reasonably be used to reidentify individuals, except as permitted by applicable law.

We use third-party analytics services in connection with our Services, including Google Analytics. Information collected through these services may be disclosed to or collected directly by the providers. To learn more about their practices, please review their respective privacy policies. For example, you can learn about Google Analytics and opt out of its use in connection with your data here: https://tools.google.com/dlpage/gaoptout. We do not currently use third-party advertising services. 

These services may track your online activities over time and across multiple websites. They do so by collecting information through cookies, web server logs, pixels, web beacons, and similar technologies. This data may include details about the pages or ads you view, the actions you take, and your interactions with our content both on our Services and on participating third-party sites.

We use this information to measure the effectiveness of our marketing and improve the relevance of our communications. For more information about your choices regarding these advertising technologies, please see the Your Rights and Choices About Your Information section below.

Our Services are not designed to respond to “Do Not Track” signals from browsers.

Your Rights and Choices About Your Information

This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.

• Communications Choices. You can tell us at any time not to send you marketing communications by email by clicking on the unsubscribe link in the marketing emails you receive from us or by sending an “opt out” request to the address indicated on the email.

• Marketing and Advertising. We do not currently use third-party advertising or tracking technologies for targeted or interest-based advertising. If we begin to do so, we will update this Notice and provide clear opt-out options as required by law. Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information for targeted advertising. 

We do not control third parties’ advertising technologies, but they may offer ways to limit collection, such as through the Network Advertising Initiative or browser-based Global Privacy Control (GPC) signals, which we will honor as required by law. To learn more about opting out of receiving targeted ads from members of the Network Advertising Initiative ("NAI"), including how to add the NAI Global Privacy Control (GPC) extension to your Chrome web browser, see NAI: How to Opt Out. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.

• Access, Correction, Deletion and Other Rights. Depending on where you reside, you may have the right to request access to, or correction or deletion of, your personal information. The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request. For more information, see the Additional Jurisdiction-Specific Information section.

  
  

To exercise any of these rights or to appeal a decision regarding a consumer rights request, please email team@clairvoyantresearch.com. 

How We Protect Your Personal Information

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal information from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal information transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal information is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal information against unauthorized use, disclosure, and access.

How We Retain Your Personal Information

We keep the categories of personal information described in this notice for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal information. At the end of the retention period, personal information will be deleted, destroyed, or de-identified.

Additional Jurisdiction-Specific Information

If you are a California resident, additional information applies to you. To access our supplemental California privacy statement and learn more about California residents' privacy rights, visit California Privacy Rights.

Changes to Our Privacy Notice

We may update this notice from time to time, and we will provide notice of any such changes to the notice as required by law. The date the Privacy Notice was last updated is identified at the top of the page. We will notify you of changes to this notice by updating the "last updated" date and posting the updated notice on the Services. We may email or otherwise communicate reminders about this notice, but you should check our Services periodically to see the current notice and any changes we have made to it.

Contact Information

To exercise your rights or ask questions or comment about this Privacy Notice or our privacy practices, contact us at: team@clairvoyantresearch.com.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), provides you with specific rights regarding your personal information.  This Privacy Notice for California Residents (“CCPA Notice”) supplements, and should be read in conjunction with, the information contained in our Privacy Notice above and applies solely to all visitors, users, and others who reside in the State of California (”consumers” or “you”). 

We are subject to requirements of the CCPA because we process personal information about California consumers. Personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a California consumer or California household. It does not include publicly available information and de-identified or aggregated information.

Personal Information That We May Have Collected

Depending on your relationship with us, we may have collected the following personal information about You over the last twelve (12) months: